Our Policy
Warranty, Returns, Exchanges & Refunds
If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within 30 days from the shipping date.
Order Issues?
If there’s a problem with your order, the first thing to do is to call or email. Our only policy we have is we’ll do whatever it takes to fix the problem and make you happy. Our team is here to help so give us a call at (860) 367-4555 or email us at flitedude@hotmail.com
Warranty
Our Cabs carry a lifetime warranty (to the original owner). All components carry the original manufacturer’s warranty.
“No Hassle” Return Policy
We want you to be completely happy with your purchase. If you are not satisfied with any new product, for any reason, you may return it for a refund of the purchase price or an in-house credit, or you may exchange for another product within 30 days.
How to Make a Return
We’re sorry your purchase didn’t work out for you. To make a return, please first call us at (860) 367-4555 or email us at flitedude@hotmail.com to arrange for an RA (Return Authorization) number. Once we receive your product return, we will either replace, exchange or refund your original payment method. Take a look at the below checklist:
- Please write the RA number on the shipping label and NOT on the product box itself.
- Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.
- Please use a shipping method that is trackable, such as FedEx or UPS.
- We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.
Please address the return package to:
Flite Sound Innovations
134 Bingham Rd.
Canterbury CT 06331
